Couriers messes :: January 22 2018 :: posted by annalisa

[EDITED ON 01.30] New Amazon shipment....same courier, same near-mess - courier put the items in the mailbox without ringing, thank God I learned from experience so I didn't open a replacement order; I wish Amazon would stop using that sh*tty piece-of-crap courier, there's plenty of much better ones. v_v [/EDITED]

I’m talking about a specific italian courier (*cough*GLS Italy*cough*), who is pretty famed for having an absolutely abysmal service - they lose a lot of packages, their shipments are always late, they don’t ring the doorbell just leaving the pick-up notice in the mailbox (I was home and saw this from the camera on my gate), and much more. This time they topped (more like bottomed) themselves, though.

I had been expecting an Amazon UK package (containing one DVD and one book), set to arrive tomorrow; when I woke up today at 10:30 am the items were listed as delivered into my hands at 9:30 am....except I never saw the courier and neither did my parents. So, a chat session with Amazon’s Customer Care ensued to see where was my order and have the items resent - Amazon went further and refunded me the shipping fee; this afternoon, while collecting ours and my aunt’s mail, I found out courier had put the package in my aunt’s mailbox (whose house is right beside mine, but still the wrong street number)...without ringing any doorbell. I’m sure of that because I spoke with my aunt to get the shipment and she said she had been home all morning and nobody had rang at her door. After this, more chats with Amazon ensued to get the replacement order canceled - which hasn’t yet, and the items have even been dispatched....a fu*king overall mess and a huge pain in the arse.
This is not the first time that courier messes up my Amazon orders (on both UK and Italy stores), and I’ve complained every time - and I bet I’m one among thousands, consider how sh*tty the courier is - but so far Amazon keeps using it; let’s hope they finally get the hint and strike it off their list.

Sorry for the rant, but this was the last straw in a series of fu*k-ups made by that courier and I needed to vent.
See you on next entry; many cheers. XOXO

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